Making CRM more rewarding for sales, marketing, and service teams to improve and perform well is the mission of Outfield. Our registered users (“Members”) share their professional identities, engage with other Members, exchange knowledge and insights, post and view relevant content, and find new opportunities. Unregistered viewers (“Nonmembers”) and Members not within your company or team ("Organization") may not view Member's content without Member's explicit action to share it. Members within your Organization may view your content.
Maintaining your trust is our top priority, so we adhere to the following principles to protect your privacy:
• We protect your personal information and will only provide it to third parties under the following conditions: (1) with your approval or consent; (2) where it is necessary to carry out your instructions; (3) as reasonably necessary in order to provide our features and functionality to you; (4) when we reasonably believe it is required by law, subpoena or other legal process; or (5) as necessary to enforce our User Agreement or protect the rights, property, or safety of Outfield, its Members and engaged Nonmembers, and the public.
• We have implemented appropriate security safeguards designed to protect your information in accordance with industry standards.
1. What information we collect
1.1. Data Controllers
When you create an account with us, you provide us with information (including your name, email address, and password) that we use to offer you a personalized, relevant experience on Outfield.
1.3. Profile Information
You can add professional details – like your title, company name, and time zone – to your profile.
After you create an account, you may choose to provide additional information on your Outfield profile, such as title, company name, and time zone. With your approval, we may also connect third party services to your account. Providing such additional information enables you to derive more benefit from Outfield.
1.4. Address Book and Other Services That Sync with Outfield
We collect information when you sync non-Outfield content with your account. We use this information to improve your experience. You can remove synced information whenever you'd like.
Outfield makes other tools available to sync information with Outfield, and may also develop additional features that allow Members to use their Outfield account in conjunction with other third-party services. For example, Outfield’s mobile applications may allow you to sync your device’s calendar, email and/or contacts with Outfield.
1.5. Customer Service
When you contact our Help Center, we collect information to respond to your questions and better serve you.
1.6. Using the Outfield Sites and Applications
We collect information when you visit Outfield and use our mobile applications.
We collect information when you use (whether as a Member or a Visitor) the Outfield website applications (for example, Outfield for iPhone or Android), Outfield platform technology, add-ons, or other Services. If you are logged in on outfieldapp.com or another Service or an Outfield cookie on your device identifies you, your usage information and the log data described in Section 1.9 of this policy, such as your IP address, will be associated with your account. Even if you’re not logged into a Service, we log information about devices used to access our Services, including IP address.
1.9. Log Files, IP Addresses, and Information About Your Computer and Mobile Device
At times we may collect information from the devices and networks that you use to access Outfield. This information helps us improve and secure our Services.
When you visit or leave Outfield sites or apps (whether as a Member or Visitor) by clicking a hyperlink or when you view a plugin on a third-party site, we automatically receive the URL of the site from which you came or the one to which you are directed. We also receive the internet protocol (“IP”) address of your computer or the proxy server that you use to access the web, your computer operating system details, your type of web browser, your mobile device (including your mobile device identifier provided by your mobile device operating system), your mobile operating system (if you are accessing Outfield using a mobile device), and the name of your ISP or your mobile carrier. We may also receive location data passed to us from third-party services or GPS-enabled devices that you have set up, which we use to show you local information on our mobile or web applications. Most mobile devices allow you to prevent real time location data being sent to Outfield, and of course Outfield will honor your settings.
2. How we use your personal information
At Outfield, we strive to use your information to provide you world-class services in a professional and trustworthy manner.
2.1. Consent to Outfield Processing Information About You
2.2. Outfield Communications
We communicate with you through email, notices posted on the Outfield websites or apps, and other means available through the Services, including mobile text messages and push notifications. Examples of these communications include: (1) welcome and engagement communications - informing you about how to best use Outfield, performance insights, new features, updates about other Members in your Organization and their actions, etc.; (2) service communications; these will cover service availability, security, and other issues about the functioning of Outfield. These messages will be sent to you based on your profile information and messaging preferences. You may change your email and contact preferences at any time by signing into your account and changing your email settings. You can also opt out of engagement communications. Please be aware that you cannot opt out of receiving service messages from Outfield.
2.3. User Communications
At times communications that you initiate through Outfield may list your name and primary email address in the header of the message. Messages you initiate may also provide the recipient with aggregate information about you.
2.4. Customized Content
We use information that you provide to us to customize your experience and the experiences of others on Outfield.
2.5. Third Parties
2.6. Polls and Surveys
Polls and Surveys may be conducted by Outfield. We may use third parties to deliver incentives to you to participate in surveys or polls. If the delivery of incentives requires your contact information, you may be asked to provide personal information to the third party fulfilling the incentive offer, which will be used only for the purpose of delivering incentives and verifying your contact information. It is up to you whether you provide this information, or whether you desire to take advantage of an incentive. Your consent to use any personally identifiable information for the purposes set forth in the poll or survey will be explicitly requested by the party conducting it.
You can search for Members and content in your Organization. For example, you can find places created by other Members within your Organization. We use personal information from Outfield, including Member profiles and Organization content to inform and refine our search service.
Outfield allows you to form private teams called Organizations. If you participate in an Organization on Outfield, or share content, you should be aware that any information you choose to disclose using these services can be read, collected, and used by other Members in that Organization. You may also elect to share such information outside of you Organizations. Outfield is not responsible for the information you choose to submit in these forums.
2.9. Testimonials and Advertisements Placed through Outfield Ads
If you provide any testimonials about our goods or services, with your permission we may post those testimonials you place in connection with our promotion of these services to third parties. Testimonials and advertisements may include your name and other personal information that you have provided.
2.10. Compliance with Legal Process and Other Disclosures
It is possible that we may need to disclose personal information, profile information, or information about your activities as a Member or Visitor when required by law, subpoena, or other legal process, or if Outfield has a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce the User Agreement, investigate and defend ourselves against any third-party claims or allegations, or protect the security or integrity of our Service; or (3) exercise or protect the rights, property, or safety of Outfield, our Members, personnel, or others. We attempt to notify Members about legal demands for their data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. In light of our principles, we may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but do not commit to challenge every demand.
2.11. Disclosures to Others as the Result of a Change in Control or Sale of Outfield
2.12. Service Providers
We may employ third party companies and individuals to facilitate our Services (e.g. maintenance, analysis, audit, marketing and development). These third parties have limited access to your information only to perform these tasks on our behalf and are obligated to Outfield not to disclose or use it for other purposes. A list of our service providers can be viewed in section 4.6 of our User Agreement.
3. Your Choices & Obligations
3.1. Rights to Access, Correct, or Delete Your Information, and Closing Your Account
You have a right to (1) access, modify, correct, or delete your personal information controlled by Outfield, (2) change or remove your content, (3) export your data, and (4) close your account. You can also contact our support team for any account information which is not on your profile or readily accessible to you. If you close your account(s) by cancelling your subscription, your information will be retaining so you may resume your subscription at a later date. If you close your account(s) by opting to delete your account, your information will be removed from the Service within 24 hours. Outfield only uses your personal data for the reason given at the time of collection and is securely deleted after it’s no longer needed.
Please note: Information you have shared with others or that others have copied may also remain visible after you have closed your account or deleted the information from your own profile. In addition, you may not be able to access, correct, or eliminate any information about you that other Members copied or exported out of Outfield, because this information may not be in our control.
3.2. Data Retention
Outfield may retain user usage information of our Services for up to 5 years after it was created to provide support-related reporting and trend analysis in order to understand and improve our Services. However, we delete closed account data consistent with Section 3.1.
We may store data of users from third party sources under the condition that it is permitted by the users and the holder of such information. Outfield Services will ask for the user's consent before storing such data on an Outfield account. At any time users have the ability to remove such data from their account.
3.3. Your Obligations
As a Member, you have certain obligations to other Members. Some of these obligations are imposed by applicable law and regulations and others have become commonplace in communities of like-minded Members such as Outfield:
• You must not upload or otherwise disseminate any information that may infringe on the rights of others or which may be deemed to be injurious, violent, offensive, racist, or xenophobic, or which may otherwise violate the purpose and spirit of Outfield and its community of Members.
• You must keep your username and password confidential and not share it with others.
Any violation of these guidelines or those detailed in our User Agreement or elsewhere may lead to the restriction, suspension, or termination of your account at the sole discretion of Outfield.
3.4 General Data Protection Regulation (GDPR)
The General Data Protection Regulation (GDPR) is a new European privacy regulation which replaces the EU Data Protection Directive called Directive 95/46/EC. The GDPR aims to strengthen the security and protection of personal data in the EU and harmonize EU data protection law. We are big fans of GDPR here at Outfield because we think it gives individuals important rights over their data. Outfield is committed to always operating in the best interests of our customers and this includes compliance with GDPR. Outfield's policy regarding GDPR compliances can he viewed at https://www.outfieldapp.com/gdpr
3.5 California Consumer Privacy Act (CCPA)
The California Consumer Privacy Act (CCPA) is a U.S. law enacted in the State of California effective beginning January 1, 2020. In general, the CCPA expands the privacy rights of California citizens and requires certain companies to comply with a range of data protection requirements including:
• The consumer’s right to receive a copy of the specific personal information collected about them during the 12 months prior to their request;
• The consumer’s right to know a business’s data collection practices, including the categories of personal information it has collected, the source of the information, the business’s use of the information, and to whom the business disclosed the information it has collected about the consumer;
• The consumer’s right to have such personal information deleted (with exceptions);
• The consumer’s right to know the business’ data sale practices and to request that their personal information not be sold to third parties;
• A prohibition on businesses on discrimination for exercising a consumer right; and
• An obligation on businesses to notify a consumer of their rights.
Also, as described in section 2.5, Outfield does not sell customer personal information, meaning that we also do not rent, disclose, release, transfer, make available or otherwise communicate that personal information to a third party for monetary or other valuable consideration.
4. Important Information
4.1. Minimum Age
As described in Section 2.3 of the User Agreement, persons must be of Minimum Age to use Outfield. The minimum age is sixteen.
4.2 EU-U.S. and Swiss-U.S. Privacy Shield
Data Processed: Outfield provides software tools that our customers use to operate aspects of their businesses. These include tools for customer relationship management, field sales, field marketing, and data analytics among others. In providing this software, Outfield processes data our customers submit to our services or instruct us to process on their behalves. While Outfield's customers decide what data to submit, it typically includes information about their prospects, sales leads, and customers, such as contact information.
Our participation in the Privacy Shield applies to all Personal Information that is received from the EU and EEA. We remain responsible and liable under the Privacy Shield Principles if third-party agents that we engage to process Personal Information on our behalf do so in a manner inconsistent with the Principles, unless we can prove that we are not responsible for the event giving rise to the damage. In compliance with the Privacy Shield Principles, Outfield commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact us at: [email protected]. We have further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the JAMS or visit https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint. The services of the JAMS are provided at no cost to you. If neither Outfield nor our dispute resolution provider resolves your complaint, you may have the possibility to engage in binding arbitration through the Privacy Shield Panel. Outfield is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
We have implemented security safeguards designed to protect the personal information that you provide in accordance with industry leading security practices such as 2048 bit industry standard SSL, encrypted passwords, and token based authentication for the API (used by the Outfield mobile apps to access the data). To protect any data you store on our servers, we also regularly monitor our system for possible vulnerabilities and attacks, and application data is automatically backed up as part of the deployment process on secure, access controlled, and redundant storage. For more information on Outfield security, view our security page.
If you have any questions or feedback, please reach out to our support team by email at [email protected].
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